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HughesNet FAQs

Hughesnet® FAQs

Hughesnet provides high-speed satellite internet to anyone in the contiguous United States that has a clear view of the southern sky. Hughesnet uses satellite technology and beams your internet requests into space and back. This allows even rural locations to receive a fast and always on internet connection. Learn more…

There is unlimited data with Hughesnet! If you exceed your plan’s Priority Data, you’ll automatically use your unlimited Standard Data. Your service will always remain on. Learn more…

The Hughesnet process begins when you try to access a webpage. Your request is sent to a satellite 22,000 miles in space, which then beams to the Hughes Network Operations Center (NOC). The NOC locates the specific website you have requested which then gets beamed back to the NOC, to the satellite, and then to your computer through the dish and modem. Even with your request having to travel such great distances, the process only takes a fraction of a second. Learn more…

Yes! Hughesnet satellite internet is available anywhere in the United States. Get connected whether you’re deep in the rural South or under Alaska’s northern lights. Thanks to satellite technology, Hughesnet internet will always reach your home. Learn more…

If you have a clean view of the southern sky and compatible computer you are ready for Hughesnet internet to be installed!

The installation process will begin with a certified installer coming to your location and determining the best placement for the satellite dish. With either a wall or roof mounted bracket the dish will be mounted to the agreed upon structure. The structure must be at minimum 4 feet off the ground.

After the satellite installation, a coaxial cable jack will be installed in the room that will be housing your Hughesnet system. Two exterior RG-6 coaxial cables will then be routed from the satellite to the newly installed cable jack.

At this point you now have satellite internet! Before leaving, the installer will check the satellite signal and make sure everything is in working order.

Often, the option for next day installation will be available to you. Have your sales representative check availability while you are placing your order. After installation you will be able to immediately use the service.

Not covered under your service plan:

  • The installation and configuration of a wireless/hard wired router for your computer/network.
  • Customization during the installation process that requires the purchase of special materials such as molding or hardware to cover exposed cables.
  • Removal, repair, or the building of structures to hide any part of the Hughesnet system.

Although these things are not covered in your service plan you can contact your independent certified installer and inquire if any of these enhancements can be purchased through them directly. All of the non-professional costs will be handled direct through the installer.

Hughesnet offers a number of satellite internet service packages to meet your individual needs. All Hughesnet internet plans offer a download speeds up to 100 Mbps1 and an upload speed of 5 Mbps depending on the plan you choose. Learn more here…

Hughesnet internet allows you to appreciate the best things the internet has to offer. From social media sites, to photos and music, we will help you find a plan that suits your lifestyle. Learn more here…

Hughesnet satellite internet will work with both Windows and Macintosh operating systems. In order for the service to work the following operating system are required:

  • Windows users: Windows Vista, Windows 7, and Windows 8, Windows 10, or better
  • Apple users: Mac OS 10.7 (Lion), 10.8 (Mountain Lion), or 10.9 (Mavericks), or better
  • Or a PC with Ethernet network capability, or a wireless router of your choice to use with your other wireless devices

Hughesnet internet plans now come with a high powered Modem/Router combo to connect your wireless devices to! Enjoy Wi-Fi through your entire home. Learn more here…

A VPN will work with Hughesnet, but will at a reduced speed. By using a VPN that encrypts data, it interferes with your modems ability to compensate for delays and this can reduce your internet speeds. Learn more here…

The Hughesnet internet service will work with many of the features offered by Playstation Network and Xbox LIVE®. You will have the ability to download games and updates through the system as well as access the video and music streaming services.

However, most real-times games as well as multi-player games are not compatible with any satellite internet service. Strategy and “turn-based” games will work but any game that requires a quick response such as a “first-person shooting” game will be unplayable. Learn more here…

All Hughesnet internet plans provide next-generation satellite internet that is faster than ever. With internet speeds up to 100 Mbps1 download speeds and 5 Mbps upload speeds, you can enjoy all the great internet activities you love. Learn more…

Hughesnet offers internet plans with unlimited data and fast speeds.[1] Learn how much each plan costs, and which is best fot you. Learn more…

Yes, Hughesnet is fast enough for streaming TV! Our streaming FAQ takes a look at which plan might be best for you based on how many shows and movies you plan to stream. Learn more…

Hughesnet is installed by a local certified professional! Learn more…

Yes, Hughesnet offers internet plans fast enough to be considered broadband internet! Learn more…

Yes, Hughesnet will work with cloud-based security cameras. See the list of recommended cameras, and how to get the most out of your data while using them. Learn more here…

Yes and no, Hughesnet will work with casual gaming on Xbox Live. However, real-time games are not recommended with Hughesnet satellite internet plans or any other internet satellite provider. But this is changing. Hughesnet’s new Fusion plans combine satellite and wireless internet; making casual and real-time online gaming possible! See more information on which Xbox games works with Hughesnet on Xbox Live, which games don’t work well and why. Learn more here…

The amount of Priority Data you have depends on what Hughesnet internet plan you choose. Each service plan comes with a set amount of Priority Data and an unlimited amount of Standard Data. If you use all your Priority Data, your Standard Data kicks in automatically at no extra cost to you! Activities like web browsing and checking email take up much less data than streaming movies and video chatting. Learn more here…

The average cost of a satellite internet plan in the US is close to $100 per month. Of course the cost varies by numerous factors like the provider, where you live, the data plan you choose and more. Learn more here…

Hughesnet Voice is Hughesnet’s home phone service. Learn more here…

Hughesnet Voice works through satellite similarly like Hughesnet internet service. Learn more here…

No, Hughesnet does not offer satellite TV service. However, you can bundle your services with another satellite television provider that will suit the needs of you and your family. Learn more here…

All you really need is a small Hughesnet Satellite Dish and a Modem to receive and send the internet signals out to your devices. Learn more here…

Fast Speeds + Unlimited Data + Whole Home Wi-Fi! Call Now! 1-833-693-4201Order Online

High-Speed Internet

Get fast satellite internet service—available to anyone, anywhere. Surf the web faster; download files quicker, and access media like never before!

Get More Data

Videos, music, pictures—with Hughesnet internet you get a huge amount of priority data, so you’re free to explore more of what the internet has to offer. Plus, there is unlimited data!

Affordable Plans

Hughesnet offers a variety of affordable internet plans that are built to suit any budget, and are available where you live today, even in areas with slow or no high-speed options!

No Phone Line Required

Hughesnet uses satellite technology, freeing up the phone line for more important things, like making phone calls! Plus there’s no need to dial in – Hughesnet is always on.

Fast Speeds + Unlimited Data + Whole Home Wi-Fi! Call Now! 1-833-693-4201Order Online



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