HughesNet FAQs

HughesNet® FAQs

HughesNet provides high-speed satellite Internet to anyone in the contiguous United States that has a clear view of the southern sky. HughesNet uses satellite technology and beams your Internet requests into space and back. This allows even rural locations to receive a super-fast and always on Internet connection. Learn more…

There are no hard data caps with HughesNet! If you exceed your plan data, stay connected at reduced speeds, typically 1-3 Mbps. Your service will always remain on. Learn more…

The HughesNet process begins when you try to access a webpage. Your request is sent to a satellite 22,000 miles in space, which then beams to the Hughes Network Operations Center (NOC). The NOC locates the specific website you have requested which then gets beamed back to the NOC, to the satellite, and then to your computer through the dish and modem. Even with your request having to travel such great distances, the process only takes a fraction of a second.

Yes! HughesNet satellite Internet is available anywhere in the United States. Get connected whether you’re deep in the rural South or under Alaska’s northern lights. Thanks to satellite technology, HughesNet Internet will always reach your home. Learn more…

If you have a clean view of the southern sky and compatible computer you are ready for HughesNets Gen5 to be installed!

The installation process will begin with a certified installer coming to your location and determining the best placement for the satellite dish. With either a wall or roof mounted bracket the dish will be mounted to the agreed upon structure. The structure must be at minimum 4 feet off the ground.

After the satellite installation, a coaxial cable jack will be installed in the room that will be housing your HughesNet system. Two exterior RG-6 coaxial cables will then be routed from the satellite to the newly installed cable jack.

At this point you now have satellite Internet! Before leaving, the installer will check the satellite signal and make sure everything is in working order.

Often, the option for next day installation will be available to you. Have your sales representative check availability while you are placing your order. After installation you will be able to immediately use the service.

Not covered under your service plan:

  • The installation and configuration of a wireless/hard wired router for your computer/network.
  • Customization during the installation process that requires the purchase of special materials such as molding or hardware to cover exposed cables.
  • Removal, repair, or the building of structures to hide any part of the HughesNet system.

Although these things are not covered in your service plan you can contact your independent certified installer and inquire if any of these enhancements can be purchased through them directly. All of the non-standard costs will be handled direct through the installer.

HughesNet offers a number of satellite Internet service packages to meet your individual needs. All HughesNet Gen5 plans offer a download speed of 25 Mbps1 and an upload speed of 3 Mbps. For more information on HughesNet Speed visit our HughesNet Speeds Page.

HughesNet Gen5 allows you to appreciate the best things the Internet has to offer. From social media sites, to photos and music, we will help you find a plan that suits your lifestyle. For more information on HughesNet Speed visit our HughesNet Speeds Page.

HughesNet satellite Internet will work with both Windows and Macintosh operating systems. In order for the service to work the following operating system are required:

  • Windows users: Windows Vista, Windows 7, and Windows 8, Windows 10, or better
  • Apple users: Mac OS 10.7 (Lion), 10.8 (Mountain Lion), or 10.9 (Mavericks), or better
  • Or a PC with Ethernet network capability, or a wireless router of your choice to use with your other wireless devices

HughesNet Gen5 plans now come with a high powered Modem/Router combo to connect your wireless devices to! Enjoy Wi-Fi through your entire home. Learn more about the modem/router combo here.

A VPN will work with HughesNet, but in order to minimize the delay in the satellite process we recommend that you do not use one. By using a VPN that encrypts data, it interferes with your modems ability to compensate for delays and this can reduce your Internet speeds by 50-70%.

The HughesNet Gen5 service will work with many of the features offered by Playstation Network and Xbox LIVE®. You will have the ability to download games and updates through the system as well as access the video and music streaming services offered such as such as Netflix® and Hulu™.

However, most real-times games as well as multi-player games are not compatible with any satellite Internet service. Strategy and “turn-based” games will work but any game that requires a quick response such as a “first-person shooting” game will be unplayable. For more information visit our Gaming with HughesNet Page

All HughesNet Gen5 plans provide next-generation satellite Internet that is faster than ever. With 25 Mbps1 download speeds and 3 Mbps upload speeds, you can enjoy all the great Internet activities you love. Learn more…

HughesNet offers 4 plans with no hard data limits and 25 Mbps speeds.[1] Learn how much each plan costs, and which is best fot you. Learn more…

Yes, HughesNet is fast enough for Netflix! Our Netflix FAQ takes a look at which plan might be best for you based on how many shows and movies you plan to stream. Learn more…

HughesNet is installed by a local certified professional! Learn more…

Yes, HughesNet offers download speeds of 25 Mbps on all plans making it broadband Internet! Learn more…

Yes, HughesNet will work with cloud-based security cameras. See the list of recommended cameras, and how to get the most out of your data while using them. Learn more here…

Faster Speeds + More Data + Built-in Wi-Fi! Call Now 1-888-306-7786

High-Speed Internet

Get the fastest satellite Internet service—25 Mbps1—available to anyone, anywhere. Surf the web faster; download files quicker, and access media like never before!

Get More Data

Videos, music, pictures—with HughesNet Gen5 you get a huge amount of data, so you’re free to explore more of what the Internet has to offer. Plus, there are no hard data limits!

Affordable Plans

HughesNet offers a variety of affordable Internet plans that are built to suit any budget, and are available where you live today, even in areas with slow or no high-speed options!

No Phone Line Required

HughesNet uses satellite technology, freeing up the phone line for more important things, like making phone calls! Plus there’s no need to dial in – HughesNets always on.

Enjoy More Of What You Love To Do Online! 1-888-306-7786